Week 1 EOC: Great Customer Service

 The best customer service I received was when my deaf friend and I went out to the movies. We walked over to the ticket counter and told the lady who was supposed to assist us while we picked out movie. Before we purchased to tickets we told her that we could not hear and asked if the movie had a caption transmitter so we could read along with the movie. She laughed at us and asked if we were serious and when we told her that we were indeed serious she got upset and started yelling at us saying we were stupid to come to the movie ask for something like a transmitter. She yelled and asked why we even came to the movies knowing that we could not hear anything. We told her that we have always been able to go to the movies and know what was going on with the help of the caption transmitter. She laughed at us again and told us to leave the movie theater and never come back again. She even walked over to another employee and told her of what we had asked of her. Looking around the lobby, we noticed that we had caught a lot of the movie goer’s attention. Not wanting to stand there and take anymore crap from her, we decided to leave but was stopped when a guy came through the door causing the employee who was making fun of us to stop speaking. We looked back at the guy and noticed that he was the manager who apologized for the way the lady was acting, offered to give us a free movie pass, gave us the caption transmitter and even fired the lady who was being so rude to us. Before we left to head to our movie he said We "Deliver WOW through our service!"(Page 4) not create problems with our customers. Through everything we been through, I could still say that that was the best customer service I had ever had all because of the manager.